May 3, 2023 — What happens when a chatbot slips into your doctor’s direct messages? Depending on who you ask, it might improve outcomes. On the other hand, it might raise a few red flags.
The fallout from the COVID-19 pandemic has been far-reaching, especially when it comes to the frustration over the inability to reach a doctor for an appointment, let alone get answers to health questions. And with the rise of telehealth and a substantial increase in electronic patient messages over the past 3 years, inboxes are filling fast at the same time that doctor burnout is on the…
